Feedback and complaints

The Magistrates’ Court of Victoria welcomes compliments, suggestions, or complaints about:

• the conduct of our staff;
• our processes and procedures; and
• our facilities.

We are unable to comment on feedback about the conduct or decisions of judicial officers. See Complaints about magistrates and judicial registrars.

We will endeavour to respond to your feedback within 20 business days. If these timelines cannot be met, you will be contacted and advised of an expected response time.

Refer to the feedback and complaints policy for more information.

How you can provide feedback

You can submit your feedback via our online Feedback and Complaints Form.

Alternatively, you can get in touch:

• in-person at your local Magistrates’ Court location
• by post to:
  • Feedback and Complaints Officer
    Magistrates’ Court of Victoria
    GPO Box 882
    Melbourne VIC 3001

So that we can consider your submission as quickly as possible, please include details such as:

• the time, date, and place of the experience you are providing feedback about
• the names of any staff members who may have been involved where possible
• any outcomes that you are seeking.

We will use the personal information you provide in your submission to respond to you in accordance with our privacy statement.

Complaints about magistrates and judicial registrars

Complaints about the conduct or capacity of Victorian magistrates and judicial registrars must be made to the Judicial Commission of Victoria. 

For more information, visit the Judicial Commission of Victoria website.

The Magistrates’ Court will not comment or provide feedback on a judgment from a magistrate or judicial registrar. You should seek legal advice if you would like to appeal a sentence made against you.