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Victims of crime

Crime can affect people in many ways. Contacting the Victims of Crime Helpline is the first step in getting free advice and support to help manage the effects of crime. 

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There are many different types of crime, including but not limited to:

  • being injured in a violent attack
  • being subjected to a physical assault or robbery
  • experiencing family violence
  • experiencing sexual assault
  • having a family member killed or injured because of a violent attack or culpable driving
  • witnessing a crime.

If you are a victim of crime, you and your family may be entitled to free support. 

Victims of crime helpline

The Victims of Crime Helpline can give you and your family free information, advice and support. It provides:

  • advice about reporting a crime
  • information about the legal process, including after the offender is in jail
  • help applying for compensation and financial assistance
  • connections to other support services, such as the Victims Assistance Program.

The line is open from 8am to 11pm, seven days a week. 

You can call on 1800 819 817 or text 0427 767 891.

Learn more

The Victorian Government’s Victims of Crime website will help guide you through the criminal justice system. 

You can find out more about keeping safe and your rights and possible entitlements as a victim. 

The website also provides information for children and young people, people with disabilities and the LGBTI community.   

Your safety is important. If you are in danger, you should call the police on 000 or go to the police station immediately.

Victims of Crime Assistance Tribunal (VOCAT)

If you have been the victim of a violent crime that occurred in Victoria, you may be eligible for financial assistance from VOCAT. 

Financial assistance may be awarded to help cover the costs of:

  • counselling and other medical expenses
  • safety-related expenses such as home security
  • clothing worn at the time of the incident that has been damaged or destroyed
  • loss of income
  • funeral costs.

See the VOCAT website for information about applying for financial assistance.  

Victims of crime charter

Victoria has a Victims’ Charter that sets out how victims should be treated by everyone handling a matter. 

This includes the police, courts, Office of Public Prosecutions and victim support services. The Charter includes a complaints process. 

See the Victims of Crime website for more information.

Last updated on 21 Nov 2018
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